At ELITE, your satisfaction is our top priority. This Refund & Return Policy outlines the guidelines and conditions for returning products, requesting replacements, or receiving refunds for items purchased from our store. Please review this policy carefully before placing an order.
Eligibility for Returns
Refund Process
Here is how our refund process works once you initiate a return:
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Inspection: Once we receive your returned item, our quality assurance team will inspect it within 2 business days.
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Approval Notification: We will notify you via email regarding the approval or rejection of your refund.
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Payment Processing: If approved, your refund will be automatically credited back to your original payment method (PayPal, Stripe, or Card) within 5–7 business days.
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Non-Refundable Shipping: Original delivery and shipping charges are non-refundable, except in cases where ELITE made an error or sent a defective item.
Important Exceptions & Notes
Please keep the following policy details in mind before requesting a return or exchange:
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Custom & Personalized Items: Apparel made with custom logos, team names, or personalized numbers cannot be returned or exchanged unless there is a manufacturing defect.
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Condition Requirements: Items must be returned unworn, unwashed, and in their original packaging with all labels and tags attached.
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Return Shipping Costs: Customers are responsible for paying their own return shipping costs, unless the item delivered was damaged, defective, or incorrect.
Order Cancellation
Order Cancellation: Orders can be cancelled or modified within 12 hours of placement. Once an order has been processed or shipped, it cannot be cancelled and must follow our standard return process upon delivery.
Restocking Fees
Restocking Fees: We do not charge any restocking fees on standard items. However, if items are returned incomplete, washed, or without original packaging, a partial refund or fee may apply.
Sale & Clearance Items
Sale & Clearance Items: Final sale or clearance items are non-refundable and non-returnable unless they arrive damaged or defective.
Policy Updates
Policy Updates: We reserve the right to update or modify our Refund & Return Policy at any time. Any changes will be posted immediately on this page with the updated revision date.
Thank you for shopping with us! We are committed to providing you with the best experience and quality sports apparel.